Ecom responsibilities

Online order fulfillment and follow up. 

  • Fulfil new online orders.

  • Follow up and send tracking info for fulfilled orders.

  • Follow up with customer and start dialogue for orders that we’re OOS on.

  • Enter special orders received online into Hostwinds.

Web site maintenance

  • Constantly check the navigation, make sure everything is linked and working correctly. Think of ways to improve nav.

  • Maintain all non-product content. Add content like event photos, store photos and blog articles semi-regularly.

  • Maintain, write and plan the written content of all product. If we call Blerius “the perfect Summer shirt” we need to rephrase that in the Fall.

  • Take finished photo assets and create new product with all copy, content, details and TAGS listed correctly. Publish to sales channels. Attach a weight to ALL products.

  • Regularly write blog articles.

  • Create, enable and disable discount codes, automatic discount codes. Change prices on Sale items as they go in and out of sale.

  • Update product categories during product lifecycle: moving products from New Arrivals to Sale categories as time goes by.

  • Hide out of stock items.

  • Update and curate the homepage with new fresh content.

Chat and Contact Functions: 

  • Manage and use the chat client via facebook messenger. Chat with customers and/or follow up with any messages left.

  • Manage the GROUPE Points app.

  • Following up on all customer emails received through the website or email.

  • Incentivize customers to leave reviews by manually by adding 400 Groupe points to their Groupe Points. If customer does not have an account. Send them an account invite.

APP upkeep:

  • Refer to separate list of apps and their functions. These need to be kept up with as the addition of new products are made.

Product Photo: 

  • Shooting all new product for sale on website.

  • Editing photos, being sure to completely clip the background out.

  • Rename files with fabric names. Sort in Teams under Photography/Product/Brand/season

  • Upload, update and upkeep products on web store with photos.

Lookbook Photo:

  • Coordinate with Eve on sample etas.

  • Coordinate models for shoot

  • Coordinate location.

  • Style all looks

  • Shoot/edit assets

  • Use Indesign to create a layout, which will ultimately be the final lookbook.

Social Media Photo: 

  • Regularly shoot the Groupe happenings to ensure that we have new content for social media outlets.

  • Make sure to file the photos under the social media folder in teams.

Email Blasts:

  • Manage audience. Understand how segmenting works so we send emails to the correct group of people.

  • Design emails. You will need visual assets AND written copy.

  • Link all photos and text.

Vinyl Cutter:

  • Create graphics.

  • Load into Silhouette Studio (Vinyl cutter program).

  • Prepare and apply Vinyl.

Laser Level:

  • Scren laser level base to a light stand (located under the fabric library cabinets).

  • As soon as you turn it on, it will automatically make itself level.

  • Change the height as you need knowing that you will always have a level line.